Posts

Measuring Data Assets — What is the true cost of bad data?

Recently, a business executive told me that they expect 20% of their customer data to be “bad” at any point in time, a cost of doing business, according to him. Like many business theories, most managers have come to accept certain myths as truth; that you can’t have growth and profitability, that employees are generally lazy, that competitors will act ethically to form a healthy market. Not only is bad data bad for business, it can be catastrophic. Read more

Why you need EVERY-Domain Master Data Management

Last week, a Customer Data Integration vendor (CDI) announced they were changing the name of their product to “Multi-Domain MDM Hub”, citing that “nearly half” of their customers use their product for multi-domain purposes. That means that more than half use it for only one domain. What is it that makes it so difficult for CDI and PIM (product information management) vendors to expand into other domains? Read more

Bridging the Business-IT Gap: Can you avoid the toll?

How many times have you heard this from IT; “… if the business would just tell us what their REAL requirements are, we could deliver systems that support their goals”, or this; “If IT would just listen to our requirements, they could deliver a system that finally gives us what we want”. What is the big problem between these two organizations and why can’t they get it together? IT departments need to think like a service organization; and business users need to understand their role in getting quality service. Read more

Why won’t the business take CONTROL of their data?

In a recent column, Dan Brown talks at length about the issue of data ownership. He contends that most C-level executives don’t know if their data is accurate. The fact is, most business users could look at data and think it is “accurate” but not understand how it can be “bad” data. What is really required is for business users to be intimately involved in the definition of their data, the business processes that use it and the applications that consume it. Read more