Posts

Introducing New Customer Support Portal

It’s been just over a month since Noetix and Kalido merged to form Magnitude Software.  As part of our ongoing commitment to customer success, we are pleased to introduce a new customer portal with improved usability and performance designed to enhance our user community experience. Read more

Executive Q & A with Kelly Williams, General Manager, Professional Services and Customer Success

l_kellywilliamsKelly Williams has been a part of the Noetix team since 2003 and has more than 25 years of experience in the consulting industry, focusing predominantly on Business Intelligence and Oracle technologies.  As the General Manager of Professional Services and Customer Success for Noetix, Kelly manages the delivery of services around the globe with a highly skilled team of professionals located in the US, UK, and India.

You are managing Noetix’s recently launched Customer Success Program.  Can you tell us a little bit about it?

This is a program we’ve wanted to initiate for several years.  It brings our various customer success initiatives together into one program that is targeted at making sure our customers achieve the ROI they intended when they invested in Noetix solutions.  We have stakeholders from across the company that meet with customers on a regular basis to obtain feedback so that we can continuously improve our products and services while simultaneously providing recommendations that assist customers with achieving their short- and long-term business goals and BI objectives. Read more