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Executive Q & A with Kelly Williams, General Manager, Professional Services and Customer Success

l_kellywilliamsKelly Williams has been a part of the Noetix team since 2003 and has more than 25 years of experience in the consulting industry, focusing predominantly on Business Intelligence and Oracle technologies.  As the General Manager of Professional Services and Customer Success for Noetix, Kelly manages the delivery of services around the globe with a highly skilled team of professionals located in the US, UK, and India.

You are managing Noetix’s recently launched Customer Success Program.  Can you tell us a little bit about it?

This is a program we’ve wanted to initiate for several years.  It brings our various customer success initiatives together into one program that is targeted at making sure our customers achieve the ROI they intended when they invested in Noetix solutions.  We have stakeholders from across the company that meet with customers on a regular basis to obtain feedback so that we can continuously improve our products and services while simultaneously providing recommendations that assist customers with achieving their short- and long-term business goals and BI objectives. Read more

Developing a BI Strategy: Define Your BI Goals and Metrics

By Elliot King, Ph.D.
Professor of Communication, Loyola University Maryland & Founder of the Digital Media Laboratory

Business Intelligence remains high on the corporate IT agenda despite the current economic environment. In spite of the complexity of measuring the size of the BI market, analysts agree that it has been growing at a rate of at least 10 percent or more for the past three years. Read more