We listen carefully to our customers’ needs and requests, and have developed three support plans that reflect what we’ve heard. For example, the services that most customers seek from us post-implementation are included in our Platinum and Gold plans. These plans also provide a significant discount for Magnitude Professional Services rates and training. Bundling services and training into our premium plans is a key differentiator for us. It paves the way for a strong partnership, ensuring our customers have the advanced help needed at the ready, which drives a higher rate of return on their investment.
All of our support plans give you access to our skilled support engineers as well as 24/7 access to our support community. All plans also include access to product upgrades and new features available with new releases, allowing you to stay current. Otherwise, our plans’ access and response times, as well as their added services, are tiered to match your business model.