Technical support is available to customers with a current support agreement. Your primary source for communication with Technical Support is the Magnitude Support Community. A password is required to login to the Community. If you do not have a password or are having trouble accessing the Community, please submit a request for assistance using the form provided.
All customers regardless of support plan may contact support during the hours listed below. Customers with either Gold or Platinum plans have extended coverage. Please refer to your support agreement for specific hours.
Support hours US: M-F 6:00AM – 5:00PM PST (Excludes holidays)
Support hours UK: M-F 9:00AM – 5:00PM GMT (Excludes holidays)
To open a new support incident, login to the Magnitude Support Community. For customers who purchased Noetix or Kalido software from a distributor, the distributor is the primary means for Technical Support unless notified otherwise by Magnitude Software.
Contact Phone Numbers
Magnitude Software support engineers are staffed at all of our regional offices. Customer calls to the US support number: +1 866-466-3849 will be directed to the corresponding regional office based on the availability of the support engineers. Calling the main US support number provides the best opportunity for contacting a support representative in the appropriate time zone.