Tiered support model designed to match individual needs of broad customer base
Burlington, Mass. – June 17, 2014–Magnitude Software, a leading provider of Enterprise Information Management (EIM) software, announced today it has introduced a new tiered model of support offerings for both the Noetix and Kalido product families.
“Our highest priority is helping our customers achieve their information management business goals,” said David Donatelli, vice president of Customer Support at Magnitude Software. “Our new comprehensive array of technical support solutions along with essential services enables customers to take full advantage of their investment in Magnitude Software products.”
As organizations seek to manage data as an enterprise asset, providing a range of technical support options is critical to ensuring customers can meet the global information management needs of their organization. With this new tiered customer support model, Magnitude Software customers now have the option of selecting more robust support offerings to better support their internal stakeholders.
Magnitude Software’s new support model adds Gold and Platinum support levels and now contains three plans:
Standard – Standard support provides customers with software upgrades and maintenance releases. In addition, supported customers receive 24/7 access to Web-based resources, and online and telephone access to support engineers during normal Monday-Friday business hours.
Gold – Gold support provides additional support contacts and accelerated response time for high priority incidents, in addition to service offering discounts.
Platinum – Platinum support is the highest coverage level available, providing customers with 24/7 service for the highest priority incidents as well as professional services offerings including health checks and best practice advisory services pertaining to implementation, performance, and operations.
About Magnitude Software
Magnitude Software is a leading provider of Enterprise Information Management software that drives real business value for customers. Magnitude Software offers a family of award-winning applications from business intelligence and data warehousing to master data management, reporting and analytics. At the core of Magnitude’s business is a passionate focus on customer success and a vision to accelerate and automate the end-to-end process of integrating, managing and analyzing information to support business decision making, while reducing operational cost and risk. Magnitude Software drives business results for over 600 active enterprise clients with more than 200,000 users in 100 countries worldwide. For more information, please visit www.magnitudesoftware.com.
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