At Magnitude Software, we are dedicated to delivering innovative products that empower people to do their best work. Our vision is to accelerate and automate the end-to-end process of integrating, managing and analyzing information so customers can make better business decisions.
We never forget that our success is dependent upon our customers‘ success and believe it is imperative that our products and services enable you to achieve your business goals, year after year.
RETENTION RATE
1
Capture & Document Goals
All of our customers are matched with a Customer Success Advocate. Their mission is to understand your goals, requirements and expectations which then become the foundation for measuring our success.
2
Create an Action Plan
We transform your business goals into actionable, measurable steps and devise a strategic plan to ensure you can reach those goals.
3
Customer Success Calls
Holding regular Customer Success calls is critical to the program. You can expect biannual check-ins with your Advocate and other members of Magnitude Software that make up your dedicated Success Team.
4
Raise the Bar
Ensuring that our customers are successful is at the forefront of everything we do. We think you should expect more from a strategic partner. Hold us to a higher standard.
That’s why Customer Success drives everything we do. Customer Success is our core philosophy, a formal process and a dedicated department at Magnitude Software. We focus on building long-term relationships based on ongoing, two-way communication, Your input helps us continually improve our products and services. By asking the tough questions about your needs and satisfaction with our solutions, we strive to listen and learn how we can better support your requirements, ensuring you achieve the maximum benefit from their use.
Dedicated Customer Success Advocates
You have one point of contact at Magnitude Software, independent from sales, whose sole job is to ensure that you achieve the objectives and ROI identified when you selected your Magnitude Software solution. Our Customer Success Advocates are supported by an account team from sales, product development, support, and professional services. Magnitude has a solution for your toughest information management challenges. The outcome for your business is better data to improve business performance.
Structured Feedback
We have created a bi-directional communication process between customers and our organization. Magnitude Software executives and Customer Success Advocates conduct quarterly health checks with every customer to solicit feedback on our products and services, discuss any changes to your business and gauge whether your solutions are properly aligned with your forecasted needs.
Action Plans
We use your feedback to develop an action plan outlining any next steps – such as training or new product implementation – and continuously execute on the actions that will enable you to achieve your enterprise information management goals.
