Last week, a Customer Data Integration vendor (CDI) announced they were changing the name of their product to “Multi-Domain MDM Hub”, citing that “nearly half” of their customers use their product for multi-domain purposes. That means that more than half use it for only one domain. What is it that makes it so difficult for CDI and PIM (product information management) vendors to expand into other domains? Read more
The tech sector has always been a fertile playground of innovation. It’s fair to say that technologists in general are fond of the new- often irrespective of the business value it brings to the table. Tech is no different than any other sector; new ideas turn into companies that bigger firms see as a way to increase market share and lock down installed base spending; yet for years, consolidation in the software industry was not thought of simply because integrating different software programs was deemed too difficult. Read more
Since Kalido delivered its first MDM product in 2004, we’ve been watching the market evolve. Many customers scanned the market, not entirely sure what they would do with such a concept. Early adopters took a chance in MDM to see if they could get the core value proposition right; that managing master data would reduce the amount of redundant data and reduce costs for data storage. After five years, the business benefits far outweigh the IT benefits of storing less data. Read more
Last week I attended the MDM Summit in New York, ably hosted by Aaron Zornes. I sat on a panel discussing master data management business and technology strategies for the IT executive. It was a eclectic panel; me, Elaine Bradshaw, SVP at Marsh in charge of data management, Nachi Desai, VP of enterprise architecture and BI at 1-800-flowers.com, and Sandeep Manchanda, Head of Information & Technology Management, General Insurance at Zurich Financial Services.
What was fascinating to me was that each of these very accomplished executives was taking a different approach to implementing MDM in their enterprise, but each in their own way understands the critical need for business end-user and executive involvement. Read more
How many times have you heard this from IT; “… if the business would just tell us what their REAL requirements are, we could deliver systems that support their goals”, or this; “If IT would just listen to our requirements, they could deliver a system that finally gives us what we want”. What is the big problem between these two organizations and why can’t they get it together? IT departments need to think like a service organization; and business users need to understand their role in getting quality service. Read more
In a recent column, Dan Brown talks at length about the issue of data ownership. He contends that most C-level executives don’t know if their data is accurate. The fact is, most business users could look at data and think it is “accurate” but not understand how it can be “bad” data. What is really required is for business users to be intimately involved in the definition of their data, the business processes that use it and the applications that consume it. Read more
For years, companies of all sizes have focused on business process efficiency, network management, infrastructure optimization and outsourcing. Only in the past few years has the concept of “data governance” begun to get the attention of senior management. So, what is data governance? Read more