Zebra Technologies designs and sells specialty printing devices that print variable information, bar coded labels, RFID tags, receipts, and ID cards on-demand at the point of issuance. In 2009, Zebra’s IT team kicked off a global business transformation initiative designed to integrate the data from Zebra’s 50 offices and legacy source systems worldwide in order to provide management with ‘a single version of the truth’ for business operations.
The project began with a global ERP implementation of Oracle Release 12. “After implementing the Oracle package, one of the first things we realized is that we’d need extensive reporting capabilities to report on Oracle ERP data,” said Deepak Kaul, Director of Change Management & Process Improvement at Zebra.
Zebra’s corporate culture relies heavily on business intelligence reporting capabilities, and IT had its hands full with user requests. According to Kaul, “It took several weeks to develop a complex view, and even after development, we would get perpetual requests to change it. It was a nightmare because there was no end to the development cycle for each and every report.”
Searching for a solution, Zebra purchased Oracle BI Applications, but found there was still a significant amount of work involved to get the solution up and running and it did not contain enough content for their reporting needs. Faced with the decision to either build in-house or buy another reporting tool, Zebra contacted Noetix to learn more about the solution. “Noetix was the best fit for our needs in the marketplace,” said Kaul.
Zebra’s IT team adopted a best practice approach to the implementation of NoetixViews for Oracle E-Business Suite and Noetix Generator for Oracle BI, and as a result, was able to implement and run reports almost instantly. Two months later, hundreds of end users were successfully leveraging hundreds of views to build their own reports, requiring almost no additional support from IT.
Today, employees are actively using the successful integration of Noetix and Oracle technology to meet their BI needs on a daily basis, and more than 2,000 reports are being generated every day. “Our measure of success is not just the installation component, but also time spent developing reports has decreased by 80 percent since the Noetix deployment,” said Kaul. “The users have as many reporting needs as ever, but they don’t call us as often. They are able to get the data they need for their departments on their own.”