After 11 years, Jan Gomez, vice president of professional services, is retiring from Noetix. She has been an important part of the executive management team and will be dearly missed. We caught up with Jan before she left to ask her a few questions about her tenure at Noetix, as well as what she has planned for the next chapter in her life.
What is the biggest challenge you’ve faced within Professional Services?
Running Professional Services for a product company is a much different experience than it is for a pure services-based company (and I’ve done both!). One of the biggest challenges I’ve had at Noetix has been to maintain the right balance between running a profitable consulting business, while providing, when needed, resources that go beyond our contractual agreements in order to ensure a high degree of customer satisfaction with Noetix products. The Executive Management team at Noetix fully supports doing whatever is required to make our customers successful. Most often, that requires the expertise of Noetix consultants, which then can present scheduling and opportunity cost issues. While this has been a big challenge, it has certainly been gratifying to work for a company that puts ‘Customer Satisfaction’ at the top of its priority list.
What career accomplishments are you most proud of?
When I started my career at Noetix in 2001, there were only five consultants – three of them are still here! Noetix Consulting now has more than 40 highly talented resources with an average tenure here of more than six years. Consulting revenue has grown from $800K in 2001 to what will be greater than $6M in 2012. We now do twice as much in one quarter as we did for the entire year of 2001. The people in this organization, their customer focus, and the reputation for excellence in the delivery of consulting services is a legacy of my tenure at Noetix, of which I am very proud.
What will you miss most about Noetix?
This is the easiest question to answer, as I will very much miss the daily interaction with people at Noetix that I not only have incredible respect for, but also consider my friends.
What do you have planned for the next chapter of your life?
I’ve been working for over 45 years and am definitely ready for a change of pace. I’ve never been the type to sit still, and already have a very long list of things to do.
In priority order, I plan to spend more time with my family;
Travel North America in our fifth wheel;
And travel internationally to many places I have not yet experienced.
I’m very excited to see what the future holds!