FANUC FA America Makes Informed Decisions with Noetix

Headquartered in Chicago with over 43 locations in the Americas, FANUC FA America is a wholly owned subsidiary of FANUC CORPORATION, the world’s leading supplier of intelligent factory automation systems and CNC technology.

FANUC FA America had relied on an existing legacy IT system for their operational and business processing when the company made the decision to transition to Oracle E-Business Suite version 11.5.10 in 2007.  Under the legacy system, the company’s end users relied heavily on IT to build the necessary business reports to satisfy both operational and executive demand.

FANUC’s situation changed dramatically after the Oracle implementation.  “When we first went live with Oracle, we had some challenging issues with data, along with ad hoc reporting and analytic capabilities,” said Zach Heuer, General Manager, Information Technology Division.

FANUC strategized on a new reporting approach, explored different BI solutions, and after much due diligence, chose Noetix.  The company purchased Noetix Platform, Noetix Search, and NoetixViews to access information within its 40+ Oracle E-Business Suite modules.  “The implementation took approximately three weeks and at the end of that time we were satisfied with the large quantity of data out-of-the-box, running reports for all areas of the business,” said Heuer.

“The ease of use of the tool greatly increased adoption,” Heuer continued.  “I expected to hear, ‘Oh, now I have to learn another new and complex tool – this is too much of a challenge. Why doesn’t IT just take care of it?’ Instead, I heard, ‘Wow, I went through the Noetix class and I can’t believe how easy it is to access my data!'”  Today, many end users from all parts of FANUC FA America are using Noetix to independently access the data they require to create 20 to 30 new reports each month.

Company executives have reported back that they are seeing huge benefits with the Noetix solution and end users report they are able to make more informed decisions.  With the help of Noetix they have already achieved success in improving their internal processes and increasing their ability to serve customers.

“We knew we needed to upgrade our IT system to improve operational and report processing. Now that we’ve rectified that situation, the improved usability of data intelligence has taken our business strategy and planning to a new level,” said Heuer.

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